Privacy Policy | Lan Yu E-commerce (Hong Kong) Co., Limited.

1. Data Controller & Corporate Identity

This Privacy Policy governs the collection, processing, and protection of personal data by Lan Yu E-commerce (Hong Kong) Co., Limited. ("Company", "we", "us", or "our") across our corporate website, cross-border e-commerce services, and mobile applications published on Google Play.

Legal Organization Name: Lan Yu E-commerce (Hong Kong) Co., Limited.
Official Contact Email: card@lanyu.com
Official Contact Phone: +886958153270

2. Categories of Data We Collect

We adhere to the principle of data minimization and only collect information necessary to deliver our services:

Account & Support Data: Name, email address, phone number, or user ID voluntarily submitted when creating an account, making a purchase, or contacting customer support.
Technical & Device Diagnostics: Device type, operating system version, crash logs, and basic performance telemetry used strictly for stability, security, and bug resolution.
Transaction Records: Order history and digital voucher fulfillment logs required to complete user requests and comply with applicable financial regulations.

3. Purpose of Processing

Your information is used strictly to:

Operate, maintain, and improve our mobile applications and digital commerce platforms;
Fulfill digital orders, process transactions, and respond to customer inquiries;
Detect and prevent fraud, unauthorized access, or abuse;
Comply with legal obligations and Google Play Developer Program Policies.

4. Data Security & Third-Party Sharing

Lan Yu E-commerce (Hong Kong) Co., Limited. does not sell or rent personal data to third parties. All data transmission between our mobile applications/website and servers is encrypted using modern TLS 1.3 cryptography.

5. Account & Data Deletion Policy

Users have the right to access, update, or request permanent deletion of their account and associated personal data at any time.

How to Submit a Deletion Request:
You can request immediate account and data deletion via the in-app settings menu (where applicable) or by emailing card@lanyu.com with the subject line "Data Deletion Request". Requests are verified and completed within 7 business days.

6. Contact Us