FAQs

1. WHAT IS THE SIZE & FIT ADVICE.

 

We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.

 

2. WHAT IS YOUR RETURNS POLICY?

If your purchase isn’t quite right, you can return it for a refund within 21 days of your delivery date using our free returns service.

We recommend that your item is sent back within 7 days of receipt to ensure it will be returned to the original location in time. If you would like to exchange an item, please contact our friendly Customer Service Advisors for assistance. For further information on returning an order, view our Return & Refunds Policy.

 

3. WHEN WILL I RECEIVE MY REFUND?

Using the tracking number assigned to your returns label, you can follow the progress of your package with our courier. As soon as your item is received and accepted by our partner we will send an email to confirm the completion of your refund.

Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Returns & Refunds Policy.

 

4. HOW TO CONTACT LANYU?

CALL OUR REPRESENTATIVES OR WRITE TO LANYU

Should you require help or additional information, please contact our Client Services at support@lanyu.com where one of our dedicated advisers will be happy to assist you. Alternatively, you may contact them at any time on Facebook at www.facebook.com/lanyuofficial.

 

5. WHERE TO FIND MORE INFORMATION ABOUT LANYU PRODUCTS?

The LANYU website presents the entire current collection of  ready-to-wear, scarves and accessories, and bridal collection. Should you require further information about Lanyu products, please do not hesitate to contact Client Services at support@lanyu.com where one of our dedicated client service advisers will be happy to assist you.

 

6. WHERE TO BUY A LANYU PRODUCT?

LANYU products are sold exclusively within our own store network around the world. You can visit our website to see the full list of our stores with opening hours and contact details at www.lanyu.com/pages/visit-us.

If you have any further queries please do not hesitate to contact our Client Services at supoort@lanyu.com where one of our dedicated Client Service advisers will be happy to assist you.

 

7. CAN I RESERVE AN ITEM TO BUY LATER?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping bag or wishlist does not reserve it.

 

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